Troubleshooting

No Power to Magnify2

  • Switch off Control Box and disconnect power

  • Check all connectors on the back of the Control Box are correctly located (check color codes)

  • Reconnect power cord and switch on Control Box.

One (or more) Magnify2 axis doesn’t move.

  • Check connector cables (see ‘No Power’, above)

  • Check that each axis is not at the extreme end of its travel

  • Check the limit switches - there are six switches, each should have a small red light. Two are on the gantry, two on the Z axis and two on the left hand (from the front) side of the Magnify2

  • Check that the Motor Rapid Stop button is NOT pressed (rotate clockwise to release)

  • In GIGAmacro Capture, check ‘Settings’ and Stop serial connection, then Start the serial connection.

Noise when Magnify2 is moving.

  • Check that nothing is obstructing each rail

  • Check connector cables (see ‘No Power’, above)

  • In GIGAmacro Capture, check ‘Settings’ and Stop serial connection, then Start the serial connection.

DSLR Remote shows “Not Connected”

  • Check USB plugged into camera, to the connector on the gantry, and to the computer

  • Check that external power is plugged into the camera

  • Check that the camera is switched on

  • Check camera LCD screen for errors

  • Confirm in DSLR Remote Pro that Camera>Auto Reconnect is checked in the menu

  • In DSLR Remote Pro Camera menu, click Connect Camera.

No Power to Control Box

  • Switch off Control Box and disconnect power.

  • Check all power cables, confirm that there is power at the outlet (plug in another device that is known to work).

  • Reconnect the power cable.

Camera connected, won’t take a photo

  • Check that Shutter Release cable is connected

  • Check that camera is in Manual mode

  • Check that focus is set to manual on lens (if appropriate)

  • Click the ‘Release’ button in DSLR Remote Pro

  • Check Capture presets (folder location for captured photos, etc.)

  • Check camera LCD screen for error messages

  • Check that you have sufficient disk space where your project is saved. If you are saving to a network drive check that it is connected and accessible.

Camera Flash not firing.

  • Check that the flash control unit is correctly on the hot shoe, with locking ring finger tight

  • Check that external power is connected to camera and to flash.

  • Check that camera and flash switched on

  • Check the USB cable (from camera to PC)and remote trigger cables are connected.

After all these checks, If none of the above solves your problem, please call GIGAmacro support at +1 415 841 3322, and / or email [email protected]. Support is based in the US Pacific timezone (GMT -8 hours) and is available 9am - 5pm.

Date: 2017-10-19