Troubleshooting
No Power to Magnify2
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Switch off Control Box and disconnect power
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Check all connectors on the back of the Control Box are correctly located (check color codes)
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Reconnect power cord and switch on Control Box.
One (or more) Magnify2 axis doesn’t move.
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Check connector cables (see ‘No Power’, above)
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Check that each axis is not at the extreme end of its travel
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Check the limit switches - there are six switches, each should have a small red light. Two are on the gantry, two on the Z axis and two on the left hand (from the front) side of the Magnify2
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Check that the Motor Rapid Stop button is NOT pressed (rotate clockwise to release)
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In GIGAmacro Capture, check ‘Settings’ and Stop serial connection, then Start the serial connection.
Noise when Magnify2 is moving.
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Check that nothing is obstructing each rail
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Check connector cables (see ‘No Power’, above)
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In GIGAmacro Capture, check ‘Settings’ and Stop serial connection, then Start the serial connection.
DSLR Remote shows “Not Connected”
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Check USB plugged into camera, to the connector on the gantry, and to the computer
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Check that external power is plugged into the camera
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Check that the camera is switched on
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Check camera LCD screen for errors
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Confirm in DSLR Remote Pro that Camera>Auto Reconnect is checked in the menu
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In DSLR Remote Pro Camera menu, click Connect Camera.
No Power to Control Box
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Switch off Control Box and disconnect power.
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Check all power cables, confirm that there is power at the outlet (plug in another device that is known to work).
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Reconnect the power cable.
Camera connected, won’t take a photo
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Check that Shutter Release cable is connected
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Check that camera is in Manual mode
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Check that focus is set to manual on lens (if appropriate)
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Click the ‘Release’ button in DSLR Remote Pro
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Check Capture presets (folder location for captured photos, etc.)
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Check camera LCD screen for error messages
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Check that you have sufficient disk space where your project is saved. If you are saving to a network drive check that it is connected and accessible.
Camera Flash not firing.
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Check that the flash control unit is correctly on the hot shoe, with locking ring finger tight
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Check that external power is connected to camera and to flash.
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Check that camera and flash switched on
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Check the USB cable (from camera to PC)and remote trigger cables are connected.
After all these checks, If none of the above solves your problem, please call GIGAmacro support at +1 415 841 3322, and / or email [email protected]. Support is based in the US Pacific timezone (GMT -8 hours) and is available 9am - 5pm.
Date: 2017-10-19